FAQ (Frequently asked Questions)
Can I return the hair and get my money back if I'm not satisfied?
Unfortunately all sales are final
Due to health regulations and sanitation concerns we cannot except any hair back after you received it and used.
If you feel as if you received the wrong order and the hair is in its original condition (untampered, unused, unraveled, no odors, same plastic packaging, etc) please notify us by email at firstname.lastname@example.org or call (919) 391-6914 within 5 days of receiving your items so we can start the procedure of exchanging your order.
Please double check your order before you pay to make sure that everything is correct. Make sure your address, telephone number, and email are all correct or there will be a delay with your order. We will reach out to you if there is any discrepancy at the given contact information that you provided.
If you fail to respond within 7 days, then we will have no choice but to cancel your order. Once your order is taken you then receive an email confirming your purchase, and then it becomes final.
If YOU by mistake ordered the wrong item or forgot to include an item in your order then please contact us via text @ (919) 391-6914 immediately the same day you ordered so we can resolve the issue.
We can make immediate corrections for wrong orders, or we may do a personal invoice to help with any extra items you would like to order. It'll be customized to each customer's need.
What bundle textures and origins do you have?
We carry 8 different textures and 3 different origins that we gave names to make it easier to pick. We also carry 3 grades of hair that's between higher quality to top quality:
- Brazilian Straight= "Suave" 12A grade
- Brazilian Body Wave= "Bodied" 12A grade
- Peruvian Loose Wave= "Risque`" 11A grade
- Peruvian Loose Curly= "Vixen" 11A grade
- Malaysian Water Wave= "Spicy" 9A grade
- Malaysian Deep Wave= "Wild" 9A grade
- Malaysian Kinky Straight= "Kinky" 9A grade
- Malaysian Deep Curly= "Sexy" 9A grade
All of the hair is 3.5 oz to 3.7 oz in weight
How many bundles do I need?
It all depends on the texture and length of the hair. Now keep in mind the hair weighs between 3.5 oz to 3.7 oz, so longer length bundles will be shorter in width.
Lengths 12"-16" you will need between 2-3 bundles. Lengths 18"-30" you will need 3-4 bundles. You can add more bundles if you desire a fuller look.
You need to also consider your head size. For example: I have a large size head around a 24" circumference with naturally full hair so I would need an extra bundle or more to get the desired look I want. You may not have this problem. You may just need 2 bundles no more than 3.
It's better to be safe than sorry and order an extra bundle only if your budget will allow you. Our textures are double weft and naturally full from weft to tips so you need to take that into consideration as well.
We always have on occasion specials on bundle deals to save you money. We also have a payment option called Sezzle that can help you break down your total bill into 4 easy payments and still receive your bundles today! Go to our HOW SEZZLE WORKS page which is located in our menu bar.
If you need any assistance in trying to figure out how many bundles to purchase then don't hesitate contacting us by phone at (919) 391-6914 to speak to us directly or by text if we don't pick up immediately. You can even email us at email@example.com. If you're on our website we do have a chatbot at the bottom of the screen where you can also chat with us directly while you're shopping. I'm a licensed Cosmetologist with over 16 years of experience, so I'm knowledgeable about hair and hair extensions.
Are your bundles able to be bleached and colored?
Yes. Our bundles are high quality 100% virgin hair that can tolerate bleaching and coloring with proper care. Please take proper precaution when chemically treating any hair. Over time the hair can become weak and brittle from over processing with any chemicals, and the texture can loosen over time. Go to our Hair Care page to get step-by-step instructions on how to care for this hair.
Treat this hair like it's growing out of your scalp. You wouldn't want to damage your own hair would you? Well why would you want to destroy your bundles? This is an investment and you want to get your monies worth from this investment. Take care of your hair. Sultresss is not responsible for any damage you do to any of your products you purchased.
How long does it take to receive my order?
In general, it will take 5-7 business days to receive an order but that doesn't include any delays with the post office or any other shipping companies.
On special orders like wigs and clip-ins can take 7 to 10 business days because it is customized to each and everyone's need.
Bundle deals can also take up to 7 business days to ensure all bundles are correct and inspected to make sure it's up to our standards. Plus there is a high volume of orders that can come in all at once that leads to this delay.
International orders can take 7-10 business days to ship due to delays with customs, etc. There also may be additional cost for customs and duties that is solely up to the customer to pay. Sultresss will not be responsible any additional payments that is set by your countries policy. For Bundle Deals can take longer to ship (up to 14 days).
Keep in mind if you place an order on the weekend or on any holidays expect delays. Your order will not process until set business hours. Business hours:
Monday to Friday= 10am-6pm
Saturday to Sunday= Closed
All major holidays = Closed Including:
Thanksgiving, Christmas, New Years, Easter, Memorial Day, Independence Day, Labor Day
Chinese Holiday does happen at the end of January and that can have an effect on your order. Certain items will not be available during this time. Our company does a pre-order system so we will only sale what we have on hand. Once the holiday break is over we will be able to take orders on all available inventory as usual.
How long will my bundles last?
All of our New Sultry Textures can last from 1-2 years. Please take good care of your bundles. It does have the potential to last longer than that.
Make sure to always use a heat protectant when you're blow drying and styling. With the wave and curly textures, the more you apply heat over time it can change the texture. It's the same with your own naturally curly hair. The more heat you apply the looser and straighter the hair will become.
Any other questions you may have please email us at firstname.lastname@example.org